Contact Headii
Get help with your product, order, shipping, returns or warranty.
Before you contact us
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Who pays for return shipping?
For approved returns from the contiguous United States, including change-of-mind returns, Headii pays return shipping through a prepaid label or arranged service. For Canadian change-of-mind returns, the customer pays return transportation. For confirmed defects, incorrect items or arrival damage, we cover reasonable, necessary return shipping and explain the arrangements before costs are incurred. Mandatory rights remain applicable. Read the full return policy for destination and cross-border disclosures.
Where should I send a return?
Contact support@headii.com for the actual address and instructions. Return destination: to be confirmed before orders open. Cross-border arrangements: to be confirmed before orders open. Do not assume that a company contact address or parcel sender address is a return address.
How can I contact you, and when will you reply?
Email support@headii.com. Our hours are to be confirmed before orders open. We aim to provide an initial response within 2 business days during those hours. Resolving a case may take longer; we will explain the next steps.
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Send us a message
For orders, delivery, returns, refunds or warranty, email support@headii.com or use the form below. We aim to reply within 2 business days; support hours, time zone and holiday coverage will be confirmed before orders open. Include your order number and a short description. Do not send passwords, verification codes, complete payment-card details or unnecessary private recordings.
Headii is operated by DOLLAR JUDGE INC. Legal contact address: 522 W RIVERSIDEAVE STE N, SPOKANE, WA, 99201-0581, UNITED STATES. This is not an authorized return address; contact us for return instructions.
Partnerships: marketing@headii.com.