Privacy policy
Last updated: November 9, 2026
This Privacy Policy explains how Dollar Judge Inc. ("Headii," "we," "us," or "our") collects, uses, and discloses personal information when you visit or buy from the Headii online store, sign up for updates, contact our customer support, or otherwise communicate with us (the "Services"). Our store is powered by Shopify. If this Privacy Policy and our Terms of Service conflict, this Privacy Policy controls for the collection, processing, and disclosure of your personal information.
What this policy covers, and what it does not
This policy covers our online store, our email updates, and customer support. It does not cover data processed when you use a Headii device or the Headii App, such as photos, videos, audio recordings, transcriptions, translations, AI requests, or device diagnostics. That processing will be described in a separate Headii App Privacy Policy, which will be provided with the App. You will be asked to review it before you use the App.
Personal information we collect
Depending on how you interact with the Services, we may collect:
- Contact details: name, billing address, shipping address, phone number, and email address.
- Order information: products you view, add to your cart, buy, return, or cancel; reservations; and your order history.
- Payment information: Payments are processed by Shopify and our payment providers. We receive limited details, such as payment method type, the last four digits of your card, and billing address. We do not receive or store your full card number.
- Account information: if you create a customer account, your email address, name, preferences, and order history.
- Customer support communications: your messages to us, and any photos, videos, audio recordings, screenshots, device serial numbers, or log files you choose to send us to resolve a product issue.
- Device and usage information: your IP address, browser and device type, approximate location derived from your IP address, identifiers, and how you use the Services, collected through cookies, pixels, and similar technologies.
- Marketing preferences: whether you have signed up for or unsubscribed from our emails.
Sensitive information. We do not ask for sensitive personal information (such as health information or government ID numbers) through the Services. Please do not send it to us.
Sources of personal information
We collect personal information directly from you, automatically when you use the Services (including through cookies, pixels, and similar technologies), and from service providers and partners that help us run the Services, such as Shopify, payment providers, and shipping carriers.
How we use personal information, and our legal bases
Where the law requires a legal basis for using personal information, we rely on the bases shown below.
| Purpose | Examples | Legal basis |
|---|---|---|
| Providing the Services | Processing orders, payments, reservations, shipping, returns, refunds, and warranty claims; managing your account | Performance of a contract |
| Communicating with you | Order, shipping, reservation, and launch updates; responding to support requests | Performance of a contract; legitimate interests |
| Customer support materials | Using photos, videos, recordings, or files you send us only to handle your request and keep related warranty and quality records, never for marketing | Performance of a contract; legitimate interests |
| Marketing | Sending news and promotional emails; showing you ads for our products | Consent, or legitimate interests where the law allows |
| Security and fraud prevention | Protecting the Services, verifying transactions, detecting fraud and abuse | Legitimate interests; legal obligations |
| Improving the Services | Understanding how the Store is used and fixing problems | Legitimate interests; consent where required for cookies |
| Legal reasons | Complying with the law, responding to valid legal requests, enforcing our terms | Legal obligations; legitimate interests |
You can unsubscribe from marketing emails at any time using the link in the email. We send marketing text messages only if you have expressly opted in. When you send support materials, please avoid content that shows other people.
How we disclose personal information
We may disclose personal information:
- to Shopify and to service providers that work on our behalf, such as payment processing, fulfillment and shipping, customer support (which may include AI-assisted support tools), email, IT and cloud services, and analytics;
- to business and marketing partners, to provide marketing services and show you ads. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our partners use your information under their own privacy notices. Depending on where you live, you may have the right to tell us not to share your information for targeted advertising. You can opt out here;
- when you ask us to, or consent to it, for example to ship you products;
- to our affiliates within our corporate group;
- in connection with a business transaction such as a merger, acquisition, or bankruptcy; and
- to comply with legal obligations, enforce our terms, and protect our rights and the rights and safety of others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit is shared with Shopify and with third parties that may be located outside the country where you live. We also use certain Shopify enhanced features that use information about your interactions with our store, with other merchants, and with Shopify. In those cases, Shopify is responsible for that processing, including responding to your requests about it. To learn more, see the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights through the Shopify Privacy Portal.
Cookies, pixels, and similar technologies
We and our service providers use cookies, pixels, and similar technologies on the Store.
| Type | What it does | Your choice |
|---|---|---|
| Strictly necessary | Runs the Store, your cart, checkout, and security | Always on, because the Store cannot work without them |
| Analytics | Helps us understand how the Store is used so we can improve it | Can be turned off where the law gives you a choice |
| Marketing and advertising | Measures our ads and shows you relevant ads on other websites | Can be turned off where the law gives you a choice |
Microsoft Clarity. We partner with Microsoft Clarity and Microsoft Advertising to understand how visitors use our website through behavioral metrics, heatmaps, and session recordings, so we can improve our website and products. Clarity collects this data using first- and third-party cookies and similar technologies. Microsoft may collect or receive personal information about your visit, including to provide Microsoft Advertising. For more information about how Microsoft collects and uses your data, see the Microsoft Privacy Statement. You can opt out of analytics cookies as described below.
Where the law requires your consent, we use analytics and marketing technologies only after you agree, for example through our cookie banner. You can change your choices at any time through the cookie banner (where available), our Your Privacy Choices page, or your browser settings. Blocking some cookies may affect how the Store works.
Third-party websites and links
The Services may link to websites and platforms operated by third parties, such as crowdfunding platforms and social media. We are not responsible for their privacy or security practices, so please review their policies. Information you share on public platforms may be visible to others.
Children
The Services are intended for adults aged 18 and older. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has given us personal information, contact us and we will delete it. As of the date of this policy, we do not have actual knowledge that we "sell" or "share" (as those terms are defined in applicable law) the personal information of anyone under 16 years of age.
Security and retention
We use reasonable safeguards to protect personal information, but no security measures are perfect, and information sent over the internet may not be secure in transit. Please do not send sensitive information to us through unsecured channels.
We keep personal information only as long as needed for the purposes described in this policy. When deciding how long, we consider the type of information, how long we need it to provide the Services, and our legal, tax, and accounting obligations. For example, we keep order records as needed to fulfill orders, honor returns and warranties, and meet those obligations; support messages and attachments as long as needed to handle your request and keep related warranty records; and marketing information until you unsubscribe or ask us to delete it.
Your rights and choices
Depending on where you live, you may have some or all of the rights below. These rights are not absolute, and we may decline a request where permitted by law.
- Access / know: request access to the personal information we hold about you.
- Delete: request that we delete your personal information.
- Correct: request that we correct inaccurate personal information.
- Portability: request a copy of your personal information and, in certain cases, ask us to transfer it to a third party.
- Object or restrict: ask us to stop or limit certain uses of your personal information.
- Withdraw consent: where we rely on your consent, withdraw it at any time. This does not affect processing that took place before you withdrew it.
- Opt out of sale or sharing for targeted advertising: You can opt out here. If you visit our website with the Global Privacy Control (GPC) signal enabled, depending on where you are, we will treat it as a request to opt out for that browser and device, and, if we can link it to your account, for your account as well. Learn more at https://globalprivacycontrol.org/. Other than GPC, we do not respond to "Do Not Track" signals.
- Communication preferences: You can unsubscribe from promotional emails at any time. We may still send you non-promotional messages about your orders or account.
To exercise these rights, email us at support@headii.com, or use the options on the Services where available. We may need to verify your identity before acting on your request. You may use an authorized agent; we may ask for proof that the agent is authorized and ask you to verify your identity directly. We will not discriminate against you for exercising your rights, and we will respond within the time required by applicable law.
Complaints
If you have a complaint about how we handle your personal information, please contact us first. Depending on where you live, you may be able to appeal our decision by contacting us, or lodge a complaint with the data protection authority where you live.
International transfers
We are based in the United States, and our service providers may process personal information in the United States and other countries. These countries may have data protection laws that differ from those where you live. Where required by law, we use appropriate safeguards for these transfers.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version here, change the "Last updated" date, and give any other notice required by law.
Contact
If you have questions about this Privacy Policy or want to exercise your rights, email us at support@headii.com.
Dollar Judge Inc. (Headii), 522 W Riverside Ave Ste N, Spokane, WA 99201-0581, United States
For the purposes of applicable data protection laws, Dollar Judge Inc. is the controller of the personal information described in this policy.