Shipping policy
Last updated: November 6, 2026
This Shipping Policy applies to physical products purchased directly from the Headii online store, operated by Dollar Judge Inc. Orders placed through a crowdfunding platform (such as Kickstarter), a marketplace, or another seller follow that platform's or seller's process.
At a glance
| Where we ship | Countries and regions available at checkout |
| Processing time (in-stock items) | 1–3 business days after payment is confirmed |
| Transit time and shipping cost | Shown at checkout before you pay |
| Pre-orders | Estimated shipping timeframe shown before you pay |
| Taxes and import charges | Shown at checkout if we collect them; otherwise may be charged on delivery |
| Questions | support@headii.com |
Where we ship
We ship to the countries and regions that are available at checkout. If your address is not supported, you will not be able to complete checkout.
We may not be able to deliver to P.O. boxes, military (APO/FPO/DPO) addresses, package-forwarding services, or some remote areas. Please contact support@headii.com before ordering to one of these addresses.
Headii products contain a lithium-ion battery and are shipped in line with carrier rules for batteries. This may limit the shipping methods available for some destinations.
How long delivery takes
Total delivery time = processing time + transit time.
- Processing time is the time between payment confirmation and handing your parcel to the carrier. For in-stock items, this is 1–3 business days. It may take longer during launches and holidays, or if we need to verify payment or address details.
- Transit time starts when the parcel is handed to the carrier. Creating a shipping label does not mean the parcel has shipped. The available shipping methods and their estimated transit times are shown at checkout.
Delivery times are estimates, not guarantees. Customs processing, weather, holidays, and carrier disruptions can cause delays.
If an order may ship in separate packages, we will explain the arrangements and any charges before you pay, or get your agreement before adding any charges.
Shipping costs
Shipping charges, and any free-shipping offer that applies to your order, are shown at checkout before you pay. The amount shown at checkout is what you pay for shipping.
Taxes, duties, and import charges
Taxes, duties, and other charges we collect are shown at checkout before you pay. If import duties, import taxes, or customs-clearance or brokerage fees are not collected at checkout, they are set by the destination's authorities and are the recipient's responsibility. The carrier or authority may collect them on delivery. We will tell you which amounts we collect, and we will not ask you to pay the same charge twice. Free shipping covers transportation only; it does not mean import charges are prepaid.
If you refuse a delivery because of import charges that were not collected at checkout, please contact us first. Where the law allows, we may deduct the actual cost of returning the parcel to us from your refund.
Reservations, pre-orders, and delays
- A reservation is not a product order, and nothing ships when you reserve.
- For pre-order or backordered items, the status and estimated shipping timeframe are shown before you pay. Estimates are our best estimate when the product is listed and may change with production and fulfillment conditions.
- If we learn that we cannot ship within the stated timeframe, we will contact you with an updated estimate, if available, and let you choose to accept the delay or cancel the affected items for a full refund. Where your consent is required and we do not receive it, we will cancel the affected items and issue the refund required by law.
Order tracking
After your parcel is handed to the carrier, we will email you the tracking number and a tracking link using your order contact details. Tracking may take 1–3 business days to show updates.
Your address
Please enter a complete street address and a phone number the carrier can use to reach you. Check your address carefully before you pay.
- Before your order ships: email support@headii.com right away to correct your address. We will check the order status and tell you whether the change is possible.
- After your order ships: we may not be able to redirect it. If a parcel comes back to us because the address was incorrect or incomplete, we will contact you to arrange reshipment, and you may need to pay the additional shipping costs.
Damaged, missing, or lost parcels
| Problem | What to do | What happens next |
|---|---|---|
| Arrived damaged, or items missing | Email us with your order number and photos of the packaging and product, ideally within 10 days of delivery, and keep the packaging | Once we confirm the problem, we will arrange a replacement or refund |
| Tracking has stopped updating, or delivery is long overdue | Email us with your order number | We will open an investigation with the carrier. If the carrier confirms the parcel is lost, we will send a replacement or issue a refund |
| Marked delivered but you cannot find it | Check around your property and with neighbors, then email us with your order number | We will investigate with the carrier and tell you the outcome |
Reporting within these timeframes helps us resolve the problem with the carrier quickly. A delivery scan, or reporting later, does not by itself end any rights you have under applicable law.
Changes and cancellations
You may ask us to cancel your order at any time before it ships by emailing support@headii.com. We will check the order status and explain your options. Once a parcel is with the carrier, it cannot be cancelled, but you may return it under our Return & Refund Policy. This does not limit any cancellation rights you have under the law where you live.
Contact
Email support@headii.com and include your order number. We will reply as soon as possible.