Refund policy

Last updated: November 9, 2026

This policy applies to physical products purchased directly from the Headii online store, operated by Dollar Judge Inc. Orders placed through a crowdfunding platform (such as Kickstarter), a marketplace, or another seller follow that platform's or seller's process, together with your legal rights and any applicable warranty. This policy does not cover separate subscriptions or digital services.

At a glance

$1 reservation deposit	Non-refundable, except in the limited cases listed below
Change-of-mind returns	Request within 14 calendar days after delivery
Defective, incorrect, or damaged items	Contact us; we provide a remedy, and the 14-day window does not limit your rights
Return authorization	Required before you send anything
Sending the return	Within 14 calendar days after you receive return instructions
Refund	We aim to inspect within 5 business days of receipt and start the refund within 5 business days of approval
Exchanges	Return the item and place a new order
Warranty	12-month Limited Warranty from delivery

$1 reservation deposit

Before launch, we may offer a reservation for a $1 deposit. What the reservation gives you (for example, access to our Super Early Bird price), how long it is valid, and whether it is credited toward a later purchase are shown before you pay. A reservation is not a product order, and nothing ships when you reserve.

The $1 reservation deposit is non-refundable. It will not be refunded if you change your mind, if you decide not to buy or back the product, or if your reservation expires without being used.

We will refund a reservation deposit only if: (a) you were charged more than once or charged in error; (b) we cancel the launch and the reserved product is not offered; or (c) applicable law requires a refund.

14-day change-of-mind returns

You may request a change-of-mind return within 14 calendar days after delivery. Email support@headii.com within that window. The date of your first request is what counts, even if we reply later. If your order arrives in more than one delivery, each item's window starts on the date that item is delivered.

To be eligible:

Proof of purchase: provide your order number or order confirmation.
Reasonable use only: you may open, set up, and try the product to decide whether it suits you.
Complete: return the product with its included accessories, documentation, and any free gifts that came with it. The original packaging is helpful, but not having it does not by itself make a return ineligible.
Condition: if an item is missing or there is damage beyond reasonable evaluation, we will show you the evidence and explain the proposed resolution before we act. Any deduction will be lawful, justified, and clearly explained. We do not charge a fixed restocking fee.

If the law where you live gives you a longer period or more rights to cancel or return an online purchase, those rights apply.

Before you send: protect your personal data

Headii stores photos, videos, and recordings on the device. Before returning it, please:

Move any photos, videos, and recordings you want to keep to your phone using the Headii App.
Remove the device from your Headii App account.
Reset the device to factory settings.
Turn the device off.

We reset every returned device, and any content left on it is erased. A return that still contains personal data may take longer to process. We are not responsible for content that was not backed up before the return.

Items that cannot be returned

Item	Why
$1 reservation deposits	Non-refundable; see the $1 reservation deposit section above
Gift cards	Not returnable, except where the law requires
Items marked final sale at the time of purchase	Disclosed before purchase
Products bought from another seller or platform	Return through that seller or platform
Products damaged by accident, misuse, or unauthorized modification	Not a change-of-mind return; contact us about repair options

These exclusions do not apply to items that are defective, incorrect, or damaged on arrival.

Defective, incorrect, or damaged items

If a product is defective, is not what you ordered, or arrives damaged, email us with your order number and, where practical, photos or a short video. For items damaged in transit or incorrect items, please contact us within 10 days of delivery where possible so we can resolve it with the carrier. The 14-day window and the conditions above do not limit your rights in these situations. You do not need to place a new paid order for us to correct the problem. After confirming the issue, we will arrange a replacement, repair, or refund. Hardware defects that appear later are covered by our Limited Warranty.

How to return an item

Request a return. Email support@headii.com with your order number, the email address used for the purchase, the item, and a short explanation. For a product problem, include photos or a short video where practical. Do not send passwords, verification codes, or full payment card details.
Get your return instructions. We will verify the purchase and send you a return authorization, the return address, packing instructions, and shipping arrangements.
Pack it. Turn the device off and pack it securely with all accessories. Follow the carrier's rules for items that contain lithium-ion batteries.
Send it. Hand the parcel to the carrier within 14 calendar days after you receive your instructions. This is a deadline to send, not to arrive. Use a trackable method and keep proof of shipment. If you cannot send it within that period, contact us.

Please do not send anything before you receive a return authorization. Returns sent without one, or to any other address, may be refused or delayed. Our legal contact address and the sender address on a shipping label are not return addresses.

Return shipping costs

Defective, incorrect, or damaged on arrival: Headii covers reasonable, necessary return shipping costs. We will send a prepaid label or explain how we will reimburse you before you pay anything.
Change of mind: your return instructions will tell you whether we provide a prepaid return label for your location. If we do not, you pay for return shipping and any related costs, such as customs or brokerage fees on the return.

Original shipping charges

Original shipping charges are not refundable for change-of-mind returns, unless the law requires it. If your order had free shipping, we will not deduct a shipping fee from your refund.

Inspection and refund timing

We aim to inspect returned items and tell you the outcome within 5 business days after we receive them.
For approved returns, we aim to start the refund to your original payment method within 5 business days after approval and will send you a confirmation. Your bank or payment provider may need extra time to post the credit.
Refunds required by law for cancelled or unshipped orders are processed within the time required by law and do not depend on a return inspection. Where the law entitles you to a refund, we will not require you to accept store credit instead.
If you have not received an approved refund after 10 business days, check with your bank or payment provider, then contact us.

Exchanges

We do not offer direct exchanges. To switch to a different color or model, return the original item for a refund and place a new order. Availability and promotional prices may change. If we sent you an incorrect or defective item, contact us and we will arrange an appropriate remedy.

Warranty

New Headii hardware and included accessories purchased directly from our Store come with a 12-month Limited Warranty from delivery for covered defects in materials and workmanship. See our Warranty page for what is covered and how to make a claim.

Your legal rights

This policy is in addition to, and does not limit, our Limited Warranty or any rights you have under the consumer protection laws where you live, including rights for goods that are defective, not as described, or not delivered.

Contact

To request a return, ask about a refund, or report a problem with your order, email support@headii.com. We will reply as soon as possible.