Product security · Updated 15 October 2026
Product Security Support Policy
Security updates help protect your Headii product by addressing vulnerabilities and improving the security of its software.
Our security update commitment
We will provide security updates for the products and software listed below for at least 5 years from their release date. Updates may include device firmware fixes, companion app updates and other security improvements.
Use the support information for your model, hardware revision or batch, software version and market listed below. Support dates will account for the products supplied in that scope and applicable market requirements. The original model release date alone does not determine the support end date for every product supplied later.
Our 5-year commitment is a minimum baseline. Where a longer support period applies, we will publish that period for the affected products and software. Once published, a minimum support end date will not be shortened. Any extension will be published on this page.
Products and software
Support details for the products listed below are being prepared. HN10 is planned to launch on 11 November 2026, with a proposed minimum security support end date of 11 November 2031. These dates are provisional and are not a final support-period declaration. If launch is delayed, the planned end date will move later as needed to preserve at least five years of support. Confirmed model, version or batch coverage, markets, and support start and end dates will be published here before the corresponding product is made available for supply. If you already use a Headii product or app, contact support@headii.com for help identifying its support information.
| Product or software | Coverage | Model, version or batch | Market | Support start | Minimum support end |
|---|---|---|---|---|---|
| Headii HN10 | Device firmware | HN10; hardware revisions and batches to be confirmed | To be confirmed before launch | Planned: 11 November 2026 (provisional) | Planned: 11 November 2031 (provisional) |
| Headii App | Companion app for HN10 (iOS and Android) | To be confirmed before launch | To be confirmed before launch | To be announced before launch | To be announced before launch |
Finding your support information
Check the model and hardware information on your product or packaging, and the software or firmware version shown in the Headii App. Match those details and your market to the support information above. Later supplies may require later support end dates; the proposed HN10 date is not a universal cutoff for all future units.
Support information is available here without signing in or making a purchase on this website. When products are offered through a store, crowdfunding campaign or authorised seller, the corresponding support end date should be available before purchase.
What security support means
The companion app and related software services required for supported device functions will be covered by the corresponding device security support arrangements. App-specific dates and supported versions will be confirmed before supply. During the published support period, we assess security issues and provide appropriate security fixes. Security support is separate from hardware warranty coverage and does not promise a particular schedule of new features.
Reaching the support end date does not automatically stop your device from working. After that date, security updates are no longer guaranteed under this policy.
Receiving updates
Follow the update instructions provided with your product and in the Headii App. Install available security updates and keep your companion app up to date through its official app store.
To report a suspected security issue, follow our Vulnerability Disclosure Policy. For support questions, email support@headii.com.