Before you make it yours

A dedicated indicator is designed to remain on while the camera is active. Covering it stops capture; twisting the camera closed physically turns it off. Final operation follows the product guide.

The companion experience supports setup, reviewing captures, synchronization and additional controls.

The reference configuration includes Headii, a USB-C cable, carry pouch and quick start guide. Final contents are pending confirmation.

Supported languages, regions, features and any service charges will be confirmed in the final product and service information.

We serve supported destinations in the contiguous United States and Canada. Alaska, Hawaii and US territories are excluded. Address-type and remote-area restrictions are detailed in our Shipping Policy and delivery options shown before payment.

In-stock orders take 1–3 business days to process after payment is confirmed. After carrier handover, standard transit is estimated at 3–7 business days for supported contiguous-US destinations and 7–15 business days for supported Canadian destinations. Processing and transit are separate. Preorder and backorder estimates are disclosed before payment.

Standard shipping to supported US and Canadian destinations is free. Optional expedited shipping, where offered, is priced before payment. Canadian import duties, import taxes and customs-clearance or brokerage charges not already collected at checkout are the recipient's responsibility, as applicable. See the Shipping Policy.

You may request a change-of-mind return within 14 calendar days after delivery. Reasonable opening and use to assess suitability are allowed, subject to the Returns & Refunds Policy. Email support@headii.com within the window; a later response from us does not invalidate a timely request.

Hand the parcel to the carrier within 14 calendar days after receiving the return authorization, actual return address and shipping instructions. This is the deadline to dispatch, not a requirement that the parcel reach the warehouse within that period. Contact us if you need help with the arrangements.

For approved returns from the contiguous United States, including change-of-mind returns, Headii pays return shipping through a prepaid label or arranged service. For Canadian change-of-mind returns, the customer pays return transportation. For confirmed defects, incorrect items or arrival damage, we cover reasonable, necessary return shipping and explain the arrangements before costs are incurred. Mandatory rights remain applicable. Read the full return policy for destination and cross-border disclosures.

Contact support@headii.com for the actual address and instructions. Return destination: to be confirmed before orders open. Cross-border arrangements: to be confirmed before orders open. Do not assume that a company contact address or parcel sender address is a return address.

For ordinary returns, we aim to inspect and tell you the outcome within 5 business days after receipt, then initiate an approved refund within 5 business days after approval. Payment providers may need more time to post the credit. Legally required refunds for cancelled or unshipped orders follow the applicable timeframe and do not await return inspection. A shorter legal deadline takes priority.

Contact support@headii.com with your order number and relevant details. Keep available packaging and photographs. We will assess the issue and arrange an appropriate remedy. Your statutory rights are not limited to the voluntary 14-day change-of-mind window.

Direct purchases of new Headii hardware and included accessories receive a 12-month limited warranty from delivery for covered defects in materials or workmanship. Read the full warranty. Mandatory rights may provide additional protection.

Email support@headii.com as soon as possible. We will check shipment status and explain available options without restricting applicable cancellation rights.

Start with the seller or platform on your purchase confirmation. If you need help, send us the purchase channel and basic order details. Applicable seller processes, legal rights and any manufacturer warranty remain relevant.

Follow support instructions to back up accessible content, remove personal information and unlink accounts using the functions available on your product. Tell us if a fault prevents this. Do not send unnecessary private recordings or credentials.

Email support@headii.com. Our hours are to be confirmed before orders open. We aim to provide an initial response within 2 business days during those hours. Resolving a case may take longer; we will explain the next steps.