Support

Music and app features use separate connections.

1. Open the Headii app. Check the connection status on Home.
2. Select the Headii you want to use.
3. If it is disconnected, keep it near your phone and follow the app’s connection prompts.

Good to knowA Bluetooth audio connection alone does not connect Headii to the app. A flashing blue light means pairing or reconnecting, not that the app is connected.

Check power, Bluetooth, and app permissions first.

1. Hold + for 3 seconds to turn on Headii, then keep it near your phone.
2. Turn on Bluetooth. Allow the connection permission requested by the Headii app.
3. Open the app and select your Headii. If it is not listed, add it in the app. The blue light flashes during pairing or automatic reconnection.
4. Try connecting again.

Good to knowIf the app says Headii is linked to another account, send feedback before resetting it.

Yes. Sign in to the same Headii account and add Headii again.

1. Save or share the content you want to keep from your old phone.
2. Install the Headii app on your new phone and sign in.
3. Add Headii and follow the setup steps. The blue light flashes while pairing; check the app to confirm setup is complete.

Good to knowApp content does not move to your new phone automatically. You do not need a factory reset to switch phones with the same account.

You can turn it back on in your phone’s settings.

1. Return to the feature that is not working. Check which permission it needs.
2. Open your phone’s settings and allow that permission for Headii.
3. Return to Headii and try the feature again.

Good to knowYou only need the permissions required for that feature. Denying a permission does not delete content you already saved.

Use the account that Headii was linked to.

1. Check whether you signed in with a different email, phone number, Apple account, or Google account.
2. Sign in with the original login method, then try adding Headii again.
3. If you do not recognize the account, send feedback with the message you see.

Good to knowDo not reset Headii before saving your files and checking what the reset will remove.

Photos and videos stay on Headii until you move them to your phone.

1. Connect Headii in the app.
2. On Home, under Casual Capturing, tap Move to phone.
3. When the move finishes, open your phone’s photo library.

Check the message on the move screen, then try these steps.

1. Keep Headii near your phone and connected in the app.
2. Follow the Wi-Fi and permission prompts. Keep the Headii app open; switching apps or locking your phone may stop the move.
3. Check your phone’s free storage. Finish or stop any other move.
4. Fix the issue shown, then try Move to phone again.

Good to knowEach file is deleted from Headii only after it is safely saved on your phone. Unfinished files stay on Headii. Do not reset Headii to fix a move problem.

Files already saved to your phone stay there. Unfinished files remain on Headii.

Good to knowA stopped move does not restart automatically.

Make sure the camera is open and Headii is ready to capture.

1. Open the camera.
2. Check for a message about battery, storage, temperature, or another task. Two quick red flashes can indicate critically low storage or, for video, a battery level of 10% or lower.
3. Resolve the issue shown, then try again. The capture light turns on for 1 second when taking a photo and pulses while recording video.

Good to knowPress and release the Camera Button once for a photo. Hold it for 2 seconds to start a video. If storage is full, move your files to your phone first.

Keep Headii close to your phone while files move.

1. Keep the Headii app open and follow its connection prompts. Switching apps or locking your phone may stop the move.
2. If progress is moving, let it finish. Large videos can take longer.
3. If progress stops, note the message shown. Stop the move safely, then try again in a less crowded location.

Good to knowEach file is deleted from Headii only after it is safely saved on your phone. Unfinished files stay on Headii.

Move the files you want to keep to your phone first.

1. Check the available storage on Home. Critically low storage can block capture or stop recording, with two quick red flashes and a device message.
2. Use Move to phone under Casual Capturing.
3. Open the saved files, then reconnect Headii and check its available storage again.

Good to knowIf storage still shows as full, send feedback. A factory reset deletes files still on Headii.

Check the lens and try a still shot in good light.

1. Gently wipe the lens with a clean, soft, dry lens cloth.
2. Make sure hair or clothing is not covering the camera.
3. Take a new photo while standing still in good light. Move it to your phone, then open it in your phone’s photo library.

Good to knowIf the same area is still blurry, send a sample photo with your feedback.

Recording ends automatically when it reaches the video length set for Headii. If it stopped earlier, check for an incoming call, a closed camera, or a device warning. The pulsing capture light turns off when recording stops.

1. If a call interrupted recording, your video is saved on Headii. Finish the call before starting a new video.
2. If the camera is closed, open it before starting a new recording.
3. Check for a battery, storage, or temperature warning. Two quick red flashes can indicate low battery or critically low storage; follow the message to resolve the issue.
4. Move any saved video to your phone to view it.

Good to knowRecording does not restart after a call. Other interruptions may affect saving; check the device status before trying again.

Check the cable, charging port, and power source.

1. Check that the port and cable are dry and undamaged.
2. Connect the cable securely at both ends. The status light is solid red while charging and solid green when fully charged.
3. Check the power source with another device.

Before you continueStop charging if Headii gets unusually hot, smells unusual, or looks damaged.

Make sure your phone is sending audio to Headii.

1. Check that Headii is connected in your phone’s Bluetooth settings.
2. In your music player or call screen, select Headii as the audio output.
3. While music or a call is playing, press + on Headii to raise the volume.

Check the requirements on the device software update screen.

1. Charge Headii to the battery level shown.
2. Take Headii off and set it down. End any task that blocks the update.
3. Try the update again and follow the on-screen instructions. Red and green flashes alternate while the update is in progress.

Good to knowKeep the required connection available. Wait for the app to confirm the new software version. Updating the app does not update the device.

A weak Bluetooth connection or a streaming issue can interrupt audio.

1. Keep your phone close to Headii, with no walls or large objects between them.
2. Try playing a song saved on your phone.
3. If saved audio plays normally, check your internet connection. If it still cuts out, try a less crowded location.

Hold the + button for 3 seconds to turn on Headii. If it does not respond, try charging it.

1. Check that the charging port is dry and the cable is undamaged.
2. Connect the included cable securely to Headii and a USB power source. The status light is solid red while charging and solid green when fully charged.
3. After charging, hold + for 3 seconds again. The light turns green for 1 second when Headii powers on. If there is still no response, contact Headii Support.

Good to knowStop charging if Headii is damaged or becomes unusually hot.

Battery life depends on what you use and for how long.

1. Check the battery level on Home before and after use.
2. End recordings and other active tasks when you are done.
3. If the battery still drops quickly during light use, send feedback with the starting level, ending level, and time used.

Stop the current task and let Headii cool down.

1. Take Headii off. If it is charging, disconnect the cable.
2. Place it in a dry, ventilated area away from direct sunlight.
3. Wait for it to cool and for the warning to clear before using it again.

Good to knowIf the warning returns during light use, send feedback. Do not cool Headii with water or in a refrigerator.

Check the call’s microphone and audio output.

1. Unmute the call and select Headii as the audio output.
2. Make sure clothing is not covering the microphones. Try again somewhere quieter.
3. Switch the call to your phone. If the other person still cannot hear you, check the call app and phone connection.

Good to knowIf the issue only happens with Headii, tell us which phone and calling app you used.

Check the update screen before trying again.

1. If Headii is still installing or restarting, wait. Do not turn it off. Red and green flashes alternate during the update.
2. When it reconnects, check the device software version.
3. If the app offers a retry, follow its instructions. If it cannot confirm the result, send feedback with the message shown.

Good to knowA downloaded update is not proof that Headii has finished updating. The update light also stops on failure or restart, so check the result in the app.

No. Signing in to Headii does not back up the content stored on your phone.

Photos and videos moved from Casual Capturing are saved to your phone’s photo library. Your phone’s own photo-backup service is separate.

Before you switch phonesSave or share important content before switching phones or uninstalling the app. Check that the saved copies open.

Factory reset Headii before setting it up with a different account, or when Headii Support asks you to. For everyday connection issues, try restarting Headii first.

Before resetting Headii, transfer any photos, videos, audio recordings, and other files you want to keep to your phone. A factory reset deletes files stored on Headii and clears its pairing and Wi-Fi information.

1. End any active task.
2. Move the files you want to keep to your phone. Open them to check they saved.
3. If you’re unsure how to reset Headii, contact Headii Support before you continue.

What stays on your phoneFiles already saved to your phone are not deleted. Switching phones with the same account does not require a reset. During a reset, the light alternates red and blue. This indicates progress, not completion.

Open Feedback on Home, or contact support@headii.com.

1. Describe what happened and what you expected. Include any error message you saw.
2. Add a photo or video if it helps show the issue, such as an app screenshot or the indicator light.
3. Enter an email address where we can reply, then tap Submit.

Good to knowNever include your password or sign-in code.

Check the email address or phone number you entered.

1. For email, check your spam or junk folder. For text messages, check your phone signal and blocked messages.
2. Wait until the sign-in page lets you request another code.
3. If it still does not arrive, try another login method already linked to your account.

Good to knowNever share a sign-in code or password in feedback.

Use Forgot password? to reset it, or sign in with a code.

1. On the password sign-in screen, tap Forgot password?.
2. Send a code to the email address or phone number linked to your account, then enter the code.
3. Enter and confirm a new password, then sign in again.

Good to knowResetting your password signs you out on other devices. If you normally use Apple or Google, use the same sign-in method.

First check whether a copy still exists.

1. Check your phone’s photo library, including its recently deleted folder if available.
2. Check any copies you saved or shared elsewhere.
3. If you are unsure where the file was stored, send feedback with the feature you used and where you deleted it.

Good to knowRecovery is not guaranteed. Save important files before deleting them or resetting Headii.