Support for new Headii hardware and included accessories purchased directly from our store. This proposed warranty is part of our launch draft; the effective date and service arrangements will be confirmed before orders open.
This limited warranty is provided by DOLLAR JUDGE INC, with a legal contact address at 522 W RIVERSIDEAVE STE N, SPOKANE, WA, 99201-0581, UNITED STATES. It applies to new Headii hardware and included accessories purchased directly from our online store. For purchases through another seller, contact support@headii.com to check the applicable manufacturer warranty and support route; your rights against the seller are not affected.
For 12 months from delivery, we cover defects in materials or workmanship arising during normal use in accordance with the applicable product instructions. An order record, receipt or other reasonable evidence of purchase and delivery may be used to establish eligibility.
Battery defects in materials or workmanship are covered. Gradual capacity reduction from normal use is not, by itself, a manufacturing defect.
Normal wear and cosmetic changes that do not affect operation are not covered. We may also exclude defects or damage caused by accidents, misuse, use outside the product's stated operating limits, or a repair or modification that caused the problem.
Using third-party parts or repair services, or opening a seal, does not by itself void this limited warranty. Any exclusion must relate to the cause of the defect or damage. Liquid-related claims will be assessed against the product's protection rating and published instructions. Please follow the water-exposure limits stated in your product instructions.
Email support@headii.com with your proof of purchase, a description of the problem and any useful diagnostic information. A serial number or relevant image may be requested where needed. We will explain the available troubleshooting steps and whether the product needs to be returned.
If a covered defect is confirmed, we will arrange a repair or replacement at no charge. We will explain the condition, specifications and expected timing of any proposed replacement before you agree to it. If an appropriate remedy cannot be provided within a reasonable time, we will provide the refund or other remedy required by law and the agreed resolution. A replacement remains covered for the rest of the original warranty period, or longer where required by law.
We will confirm the expected assessment and service timeframe when arranging your service. If the expected timing changes, we will update you. For confirmed covered defects within the original delivery market, we cover necessary shipping to and from service. If you have moved the product to another country, contact us first to discuss service availability and additional cross-border costs, without limiting mandatory rights.
For a non-covered or out-of-warranty issue, we will explain the proposed charges and obtain your agreement before performing paid work. We will not silently add a diagnostic or repair fee.
Before sending a device for service, follow the support instructions to back up accessible content, remove personal information and unlink accounts using the functions available for your product. Tell us if a fault prevents these steps. Service may require a storage reset or replacement, and we will explain this before proceeding where applicable. Do not send unnecessary private recordings or account credentials.
This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state. You may also have rights under the laws of other applicable jurisdictions. Nothing in this warranty excludes or limits any rights, warranties or remedies that cannot lawfully be excluded or limited.